General Services

We're changing the way business manages their resources and workload.

Challenges Faced By General Services Companies

Lack visibility in servicemen's schedule and difficulty in making sure every service has been assigned.

Difficulty in tracking customer feedback/complaints and make sure that these cases are assigned to somebody to follow up until resolution

Lack of Visibility on Which Jobs give best margin/value

Recommended Solution

01.

Integrated Assignment Scheduler

DP Scheduler provides a schedule board to help planner organise various schedules/shift jobs

Product Used: DP Scheduler

02.

Customer Relationship Management

Customer case management handled by Microsoft Dynamics 365 Customer Service Portal.

A customer can log a case through the customer portal and the cases can be assigned to customer service representative to find a resolution. All interaction with the customer can be tracked within the application

Product Used: Microsoft Dynamics 365 Sales

03.

Financial Management

DP Scheduler and Microsoft Dynamics 365 seamlessly integrates with Microsoft Dynamics NAV so that all service is linked up with accounting and everybody in the organisation sees the same information

Product Used: Microsoft Dynamics NAV

04.

Business Intelligence

Business intelligence dashboard powered by Microsoft Power BI shows you revenue by customer segmentation so that you can channel marketing efforts into the right audience

Product Used: Microsoft Power BI

Let's Do Great Things Together!

Our committed team at DP Technology, equipped with more than 20 years of experience in ERP consulting, is always available on hand to provide the best in class solutions for your business needs.

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