Challenges Faced By General Services Companies
Lack visibility in servicemen's schedule and difficulty in making sure every service has been assigned.
Difficulty in tracking customer feedback/complaints and make sure that these cases are assigned to somebody to follow up until resolution
Lack of Visibility on Which Jobs give best margin/value
Customer Relationship Management
Customer case management handled by Microsoft Dynamics 365 Customer Service Portal.
A customer can log a case through the customer portal and the cases can be assigned to customer service representative to find a resolution. All interaction with the customer can be tracked within the application
Product Used: Microsoft Dynamics 365 Sales
DP Scheduler and Microsoft Dynamics 365 seamlessly integrates with Microsoft Dynamics NAV so that all service is linked up with accounting and everybody in the organisation sees the same information
Product Used: Microsoft Dynamics NAV
Business intelligence dashboard powered by Microsoft Power BI shows you revenue by customer segmentation so that you can channel marketing efforts into the right audience
Product Used: Microsoft Power BI
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